At Zaaf Wear, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Returns and Refunds Policy carefully.

1. Eligibility for Returns

1.1 Items can be returned within 7 Days from the date of delivery in case of Sizing not Fits.

1.2 To be eligible for a return:

The item must be unused, unworn, and in its original condition.

All tags, labels, and packaging must be intact.

Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

Items marked as final sale or clearance.

Customized or personalized products.

Intimate apparel such as undergarments or swimwear for hygiene reasons.

Gift cards.

3. How to Initiate a Return

3.1 To initiate a return, please contact our customer service team at:

Email: info@zaafwear.com

Phone: +92 317-4341235

3.2 Include the following details in your request:

Order number.

Reason for return.

Photos of the item (if damaged or defective).

3.3 Once your return is approved, you will receive instructions on how and where to send your item.

4. Return Shipping

4.1 Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent.

4.2 We recommend using a trackable shipping method as we are not responsible for lost or missing returns.

5. Refund Policy

5.1 Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

5.2 If approved, refunds will be processed within [Insert Timeframe, e.g., 7-10 business days] to the original payment method.

5.3 Shipping fees are non-refundable.

6. Exchanges

6.1 We offer exchanges for the same item in a different size or color, subject to availability.

6.2 To request an exchange, follow the same steps outlined under "How to Initiate a Return."

7. Damaged or Defective Items

7.1 If you receive an item that is damaged or defective, please contact us within a week of delivery.

7.2 Provide photos of the damage/defect and proof of purchase. We will offer a replacement or refund for such items.

8. Cancellations

8.1 Orders can be canceled within 24 Hours of placing the order, provided they have not yet been shipped.

8.2 To cancel your order, contact us at +92 317 4341235.

9. Contact Us

If you have any questions or concerns about this Returns and Refunds Policy, feel free to reach out:

Zaaf Wear

Email: info@zaafwear.com

Phone: +92 317 4341235

Address: Gulshan-e-Ravi, Lahore

Thank you for shopping with Zaaf Wear. Your satisfaction is our priority!